Eastern State Penitentiary—Specialist, Visitor Services
This Deadline Expired: Friday, August 17, 2018
The Specialist, Visitor Services is responsible for directly managing the historic site, at least one day per week. This includes monitoring operations and safety and day-to-day management of frontline staff.
At least one day a week the Specialist, Visitor Services will act as Front of House Supervisor overseeing the operations of the front of house (admission, museum store and the two orientation points: Gatehouse and Gravel Beach).
All other days the Specialist, Visitor Services’ daily tasks will include processing admissions and selling merchandise, greeting visitors, explaining various programming options, distributing audio equipment, and performing basic maintenance and upkeep.
The Specialist, Visitor Services is positive and supportive of Eastern State and its programs; will assist in training new staff and serves as a role model for all frontline staff members. The Specialist, Visitor Services position is full time. Full time is defined as working four or more days a week throughout the year.
Qualifications:
- Cash handling and customer service experience required.
- Passion for providing an exceptional visitor experience
- Prior leadership experience required
- Should be skilled in problem-solving, multitasking and time management.
- A Bachelor’s Degree or equivalent experience is preferred
- Experience working in a museum/historic site setting is a plus
To Apply: Please send a resume and cover letter to Shelly Sickbert, Associate Director Visitor Services and Operations at ss@easternstate.org. In your cover letter, explain why you are passionate about providing an exceptional visitor experience. The deadline for applications is Friday, August 17, 2018 at 5 PM. No phone calls please.
